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RETURN POLICY

The Drumline Network, LLC. - Return Policy

Thank you for choosing The Drumline Network for your marching percussion needs. We value your satisfaction and aim to provide the best products and services possible. Please take a moment to review our return policy below.

Returns and Exchanges:

 

  • All products purchased from The Drumline Network must be returned within 15 days of the date of receipt.

  • To be eligible for a return or exchange, items must be in new and resalable condition. This means the product must be unused, in its original packaging, with all included accessories, and with no signs of wear or damage.

Damaged, Misprinted, or Incorrect Items:

 

  • If you receive a product that is damaged, contains a misprint, or has other incorrect features, please contact us within 72 hours of receiving the item.

  • To request a replacement, exchange, or full refund for such items, please email customerservice@drumlinenetwork.com and include a description of the issue, along with clear photos if applicable.

Non-Refundable Shipping Charges:
  • Please note that all shipping charges are non-refundable, except in cases where items are exchanged due to incorrect or faulty merchandise.

Return Procedure:
  • Prior to returning any item, customers must contact customerservice@drumlinenetwork.com to initiate the return process

  • Upon contacting us, you will receive a Return Merchandise Authorization (RMA) number.

  • It is essential to obtain an RMA number and receive confirmation that your return will be accepted before sending back any items.

We appreciate your cooperation in adhering to our return policy. Our goal is to ensure a seamless shopping experience for all our customers, and we will do our best to address any concerns promptly and professionally.

If you have any questions or require further assistance regarding our return policy, please do not hesitate to contact our customer service team at customerservice@drumlinenetwork.com. We look forward to serving you and the drumline community with the highest level of service and quality products.

Sincerely,
The Drumline Network, LLC.

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